Kosher Cell Inc.

Getting Started & Account Basics 5

• Where do I find my Kosher Cell user ID?
• What information should I include when I email support?
• Where is your store and what are the hours?
• Are you open on Friday and Saturday? What about Yom Tov?
• Can I get someone on the phone?

The Gentech Filter App (Update Policy) 5

• What is "Update Policy" and why do I need to do it so often?
• I tapped Update Policy but nothing changed. What now?
• Can the filter be removed in the future if I want it off?
• I sold or gave away my phone — how do I uninstall the Gentech app for the new owner?
• What's the "parental lock" option I saw at checkout?

Adding, Removing & Managing Apps 8

• How do I get a new app added to my phone?
• What kinds of apps can you NOT add?
• I bought app add-ons but only one is showing up. What do I do?
• Can I add apps to a Qin (F30) flip phone?
• Can I add SMS/MMS to a Wonder Talk-Only phone?

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Orders, Shipping & Returns 10

• When will my order ship?
• Can I pick up my order in store instead of shipping?
• My address was wrong on my order — can you fix it before it ships?
• How do I cancel an order?
• How do I return a phone?

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Koshering a Phone You Already Own 4

• Can you kosher a phone I bought somewhere else?
• Do I have to mail my phone in, or can it be done remotely?
• Why was I charged for shipping on a koshering service?
• How long does koshering take?

Warranty, Repairs & AKKO Protection 6

• What does the 1-year warranty cover?
• My phone was lost or stolen. Is that covered?
• How do I file an AKKO protection claim?
• My phone fell in water / camera stopped working / buttons aren't responding. What do I do?
• My Wonder Phone has hardware issues. Should I contact you or Wonder?

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Phones, Plans & Data 6

• What plans do you offer?
• How do I upgrade my plan? When does the new plan start?
• Why was I charged by "Wing Tel" or another carrier on my card?
• Do you offer data-only plans?
• Can I get a hotspot enabled on my phone?

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Specific Phone Models 10

• MegaLife (Kosher Flip Phone, F1, F1 Zen)
• Wonder Phone
• Wonder "Talk-Only" (WPO1-TO)
• Qin F30
• Samsung Smartphones (S20 FE, S22, A15, S23, etc.) and Pixel

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Carrier & Network Issues 3

• How do I know if I should call my carrier or contact you?
• Will my Kosher Cell phone work with US Mobile / Mint / etc.?
• What's "CDMA-less" and why do I keep hearing about it?

Porting Your Number In or Out 3

• How do I port my number out of Kosher Cell to a new carrier?
• How do I port a number into Kosher Cell?
• I bought a phone for someone else (a child, family member, employee). How do account changes work?

International & Israel Use 5

• Will my Kosher Cell phone work in Israel?
• My son is going to yeshiva in Israel and needs a kosher WhatsApp phone with a data plan. Can you help?
• Do you have a contact person in Israel?
• Will the MegaLife flip work in Switzerland / Europe?
• Can I use a Kosher Cell phone in Denmark / other countries you don't list?

Common Phone Issues & Troubleshooting 11

• My phone keeps restarting / shows a white screen.
• My text messages aren't coming through (or only some come through).
• MMS (picture messages) won't open — they just spin.
• My camera stopped working.
• My Gmail / email won't load — just spins.

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Resellers, Wholesale & Business Accounts 4

• Do you have a wholesale / B2B program?
• I'm setting up phones for a yeshiva, organization, or workplace — can you help with bulk?
• Can you set up a plan that prevents users from swapping the SIM into an unfiltered phone?
• How do I pay an invoice?