The Gentech Filter App (Update Policy)
Update Policy is what pulls the latest app and filter settings from our servers down to your phone. Anytime we make a change for you on our end — approving ...
Mon, Apr 20, 2026 at 5:18 PM
A few things to try, in this order:
Make sure you're connected to Wi-Fi or data — Update Policy needs an internet connection.
Restart your phone a...
Mon, Apr 20, 2026 at 5:18 PM
Yes — the filter is removable. Email us with your order number and the name on the account, and we'll walk you through it. (Some customers buy our phone...
Mon, Apr 20, 2026 at 5:18 PM
We can remove it for you, but for security reasons we need to confirm you own the phone first. Email us with:
Your order number (for either the phone or...
Mon, Apr 20, 2026 at 5:18 PM
When you check out, you can select the parental lock option, which prevents changes to the account without your password. Useful for parents setting up phon...
Mon, Apr 20, 2026 at 5:18 PM