The Gentech Filter App (Update Policy)

What is "Update Policy" and why do I need to do it so often?
Update Policy is what pulls the latest app and filter settings from our servers down to your phone. Anytime we make a change for you on our end — approving ...
Mon, Apr 20, 2026 at 5:18 PM
I tapped Update Policy but nothing changed. What now?
A few things to try, in this order: Make sure you're connected to Wi-Fi or data — Update Policy needs an internet connection. Restart your phone a...
Mon, Apr 20, 2026 at 5:18 PM
Can the filter be removed in the future if I want it off?
Yes — the filter is removable. Email us with your order number and the name on the account, and we'll walk you through it. (Some customers buy our phone...
Mon, Apr 20, 2026 at 5:18 PM
I sold or gave away my phone — how do I uninstall the Gentech app for the new owner?
We can remove it for you, but for security reasons we need to confirm you own the phone first. Email us with: Your order number (for either the phone or...
Mon, Apr 20, 2026 at 5:18 PM
What's the "parental lock" option I saw at checkout?
When you check out, you can select the parental lock option, which prevents changes to the account without your password. Useful for parents setting up phon...
Mon, Apr 20, 2026 at 5:18 PM