How do I know if I should call my carrier or contact you? : Kosher Cell Inc.

How do I know if I should call my carrier or contact you? Print

Modified on: Mon, Apr 20, 2026 at 5:19 PM

A good rule of thumb:

Anything related to apps, the filter, what's allowed, or settings → contact us.
Anything related to your phone number, your monthly bill, signal/coverage in your area, missing texts on Verizon, or activation → contact your carrier first. We don't have access to lines you have directly with Verizon, T-Mobile, US Mobile, etc.

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