Getting Started & Account Basics

Where do I find my Kosher Cell user ID?
On one of kosher smartphones, please open the Gentech Safe app on your phone. Your user ID is at the top of the screen and starts with a couple of letters f...
Wed, May 20, 2026 at 1:17 PM
What information should I include when I email support?
To help us resolve your issue as quickly as possible, please include: The phone model you have A contact phone number AND the phone number that you'r...
Wed, May 20, 2026 at 1:17 PM
Where is your store and what are the hours?
Visit our retail store inside the Gentech Tech Center, located in the Gourmet Glatt North plaza: 1700 Madison Avenue, Unit 30, Lakewood, NJ 08701 Support ...
Wed, May 20, 2026 at 1:19 PM
Are you open on Friday and Saturday? What about Yom Tov?
We're closed all day Saturday (Shabbos) and on Yom Tov (including Chol Hamoed). On Friday (and Erev Yom Tov) our support team is available 10:00 AM – 3:...
Wed, May 20, 2026 at 1:21 PM
Can I get someone on the phone?
Sure! — call (848) 299-4081 during support hours, or email us and we'll arrange a callback. Voicemails left after hours are turned into tickets and answ...
Wed, May 20, 2026 at 1:21 PM