Getting Started & Account Basics
On one of kosher smartphones, please open the Gentech Safe app on your phone. Your user ID is at the top of the screen and starts with a couple of letters f...
Wed, May 20, 2026 at 1:17 PM
To help us resolve your issue as quickly as possible, please include: The phone model you have A contact phone number AND the phone number that you'r...
Wed, May 20, 2026 at 1:17 PM
Visit our retail store inside the Gentech Tech Center, located in the Gourmet Glatt North plaza: 1700 Madison Avenue, Unit 30, Lakewood, NJ 08701 Support ...
Wed, May 20, 2026 at 1:19 PM
We're closed all day Saturday (Shabbos) and on Yom Tov (including Chol Hamoed). On Friday (and Erev Yom Tov) our support team is available 10:00 AM – 3:...
Wed, May 20, 2026 at 1:21 PM
Sure! — call (848) 299-4081 during support hours, or email us and we'll arrange a callback. Voicemails left after hours are turned into tickets and answ...
Wed, May 20, 2026 at 1:21 PM