Email contact@getakko.com with:
- Your device model
- The IMEI number of the device
- A description of what happened
- The date the damage actually happened
A few important notes on timing:
- File promptly after the damage occurs. Filing too long after the incident can affect your claim.
- Don't file until the damage has actually happened. Pre-emptive or "just in case" claims are not eligible.
Once your claim is approved, AKKO will let you know — bring the approval to the shop where you purchased the warranty and they'll provide your replacement.