Warranty, Repairs & AKKO Protection
Phones come with a 1-year manufacturer warranty against defects. The warranty does not cover:
Lost or stolen phones
Accidental damage (drops, water, c...
Mon, Apr 20, 2026 at 5:18 PM
Unfortunately the standard warranty does not cover lost or stolen devices. If you have AKKO protection, file a claim with them directly.
Mon, Apr 20, 2026 at 5:18 PM
Email contact@getakko.com with:
Your device model
The IMEI number of the device
A description of what happened
The date the damage actually happen...
Mon, Apr 20, 2026 at 5:18 PM
These are typically hardware issues that aren't related to our software, so an Update Policy or app reinstall won't fix them. Your options:
AKKO...
Mon, Apr 20, 2026 at 5:18 PM
For hardware service on Wonder Phone devices specifically, you can contact Wonder directly at 845-200-2323 — they often have the fastest turnaround on Wonde...
Mon, Apr 20, 2026 at 5:18 PM
Yes — email us with your name, the order number or KC ID, and we'll resend the label to whatever address you specify.
Mon, Apr 20, 2026 at 5:18 PM